Whether it's a question about something you've read, a tool you wish existed, or the advisory work — this reaches me directly. I read everything.
Something in an article or the guide that didn't sit right, or a situation you're in the middle of. These are my favourite emails. No charge, no catch — I answer because I like the conversation.
If there's a template or kit you've never been able to find a decent version of, tell me. This is genuinely how the A3 Kit is being shaped, and it's how the ones after it will be too.
If you want a monthly thinking partner, the details are here. Tell me what you're dealing with and I'll be straight with you about whether I'm the right person.
One honest note: replies take a day or two — sometimes longer if it's a busy week. But they come.
No pitch, no sales process. Tell me what you're dealing with and I'll give you an honest response.
I read every message and respond to all of them.
Mark Fairclough
Founder, The Lean Gap · Franklin, Tennessee
Before I was a Lean practitioner, I ran a business — General Manager of an $18 million operation in Perth, Australia. I know what it feels like to be the person under pressure, not just the consultant standing in front of them.
I spent 12 years in sales learning how people resist, decide, and change. The next 15 years deploying Lean inside Rio Tinto, Alcoa, and BlueScope Steel — learning what actually moves the needle when the methodology meets reality.
Most of what I do here is free — the guides, the writing, the tools. There's one advisory slot open to a small number of people at a time, and I'd rather point you at a free resource than sell you something you don't need.
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